06-11-2016, 11:40 AM | #155 |
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I bought the Emissions Rage Exhaust package from FT-86 SpeedFactory and I have to say I'm not happy about the experience thus far.
The first issue was that my parts took 3 months to arrive even though I was assured when ordered that it would be 8-10 weeks, but ok, stuff happens, I can deal. What's really bothering me is that my parts were just delivered yesterday (Friday), and when unboxing them for install I found that they didn't send me the right front pipe. I got a Motiv pipe instead of the Invidia listed in the package description. The Invidia pipe costs almost $170 more than what I received. When I went to check their website to make sure I wasn't crazy, I noticed that the photos now show a Motiv pipe but the descriptions for the package and the videos all list the Invidia pipe, so now I don't even know what I was supposed to receive. I'm upset because I don't feel like I'm getting the same value as advertised in the package, and right now it's feeling a little like a bait and switch. It's also frustrating that I've spent my morning getting the car up on stands and unboxing everything and now my plans for a relaxed install over my long weekend are shot. They don't have a phone number to call for assistance, and now I have to wait until Monday for someone to get back to me via email.
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06-11-2016, 12:18 PM | #156 |
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I just placed an order from FT86-Motorsports, which gets their products from FT86-Speed Factory.
I was reading the terms and conditions of shipping and I find it ridiculous that they do not replace/exchange/refund items that are broken when you receive it. They tell us to contact our delivery service company and make a claim there. Could easily just send a broken/dysfunctional product and blame the delivery company and we're stuck dealing with all the hassle. I hope my parts come in perfect condition or I'll be very unimpressed to say the least. |
06-11-2016, 12:32 PM | #157 | |
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Quote:
I know in the USA we handle the claims and replacements on items that arrive damaged. But I know internationally sometimes it is handled by the consumer and shipping service. Since we are not from Canada I do not know for sure. Best bet is to speak with them and ask. I can tell you for a fact we don't send known broken or dysfunctional items out to any of our clients or to FT-86 Motorsports for distribution in Canada. That just makes no logical sense, we're not ebay sellers from a basement. We're an established company with a large facility and 20+ employees. Holler if you have any questions. |
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06-11-2016, 12:39 PM | #158 | |
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Quote:
We're closed on the weekends as nothing ships so we'll get it all rolling on Monday. That kit includes: Motiv Overpipe Invidia Catted Front Pipe FT86 Catted Header V1 Exhaust Resonated Edit - replied to your email, offered refund in difference so you can still install this weekend or of course the correct pipe being sent on Monday. |
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06-11-2016, 01:51 PM | #159 | |
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Quote:
Thanks for taking the time to respond on a Saturday, I really appreciate it. I got your email and I think the best resolution for me would be to keep the Motiv and just get the difference refunded. That way I can do the install without having to take additional time off work. Again, thanks for responding so quickly and also for offering multiple options to get things resolved!
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06-11-2016, 02:16 PM | #160 | |
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Glad I could help and get you still wrenching this weekend. |
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06-13-2016, 02:29 PM | #161 | |
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Quote:
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06-15-2016, 05:44 PM | #162 |
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Placed an order including a diffusor which "ships from factory"
My card is charged and only one item from my order ships. I email asking if the other item is backordered, and it turns out it won't ship until late July (backorder). If I cancel the pending item from my order I have to pay a 6 percent fee on a 500+ dollar item. Not very happy with that, but probably my fault for not verifying in stock status. I have learned I should probably call and verify everything, as this is not the first time this has happened with other companies as well. I have bad luck every time I order something for this car lol
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Vortech V3 11psi Revworks UEL - PLM Overpipe - MOTIV catted frontpipe - Invidia Q300 2019 Series.Grey STI - Stage1+ SF |
06-30-2016, 07:14 PM | #163 |
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Just received my shipment...the clip needed to attach it onto my bumper was broken..
Messaged ft86speedfactory, I hope this gets resent... I even got hit with that $38 customs fee to Canada qq |
06-30-2016, 09:32 PM | #164 | |
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Took them about 48 hours to get back to me but once they did they kept responding super fast to the original email chain. |
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07-01-2016, 11:40 PM | #165 | |
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The only thing that's bugging me is that I might have to pay the customs again...which I feel like should be covered by them. |
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07-04-2016, 01:04 AM | #166 |
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Fast shipping no problem at all with the exhaust I ordered.
Sent from my SAMSUNG-SM-G925A using Tapatalk |
The Following User Says Thank You to kbishop For This Useful Post: | FT-86 SpeedFactory (07-07-2016) |
07-06-2016, 10:09 PM | #167 |
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Is anyone else having problems going to their website?
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07-06-2016, 11:13 PM | #168 | |
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Their site doesn't load correctly on my browser, but on my friend's it looks fine.
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Quote:
Last edited by Clipdat; 07-07-2016 at 11:53 AM. |
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