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Old 06-18-2013, 10:26 PM   #15
King Tut
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Just want to sum it up real quick. RavSpec's position went like this:

Quote:
Originally Posted by RavSpec
Yeah I'll send some out for you.
Quote:
Originally Posted by RavSpec
We included them for all our wheels sales but we do have to pay extra and not charging our customers.
Quote:
Originally Posted by RavSpec
I'll check on this right away and maybe express them in so I can fill your order
Quote:
Originally Posted by RavSpec
I offer to send them to you free.
Quote:
Originally Posted by RavSpec
The hub rings free of charged was a bonus to you.
Quote:
Originally Posted by RavSpec
we are trying to give you free accessories
Quote:
Originally Posted by RavSpec
Please go ahead and purchase them somewhere else.
Quote:
Originally Posted by RavSpec
I make some calls for you and I think
no limit might have some in stock.

Please give them a PM or call to order these.
Goes from not being able to get these impossible to find super special hubcentric rings to send me, to telling me to purchase them elsewhere, to offering to sell me some. Looks good.
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Old 06-18-2013, 10:40 PM   #16
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Yeah sorry unfortunately our customer service on the free hub rings didn't meet your standard.
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Old 06-18-2013, 10:51 PM   #17
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Ok, so we did complete our deal.

The hub rings free of charged was a bonus to you.

So why do u need to warn other forum members about our customer service ?

I guess being nice to a customer and giving out free accessories has become a negative ?
This is not a matter of "free" or expensive goods. The review has to do with your word saying: "Yes, I'll get them to you" and never getting back to him. He NEVER demanded you to get him free parts. He asked a simple question, to which you (in what seemed like a GREAT customer service move at that moment), replied that you would get it to him. Up to this point, it was a great experience. Just from looking at the email and replies between you both, I understood your reply as either you forgot to include them, or you usually include them and had no problem at all doing so.

Where it turned from good to bad, was when communication was lost while customer kept trying, unsuccessfully, to get a hold of you. As a customer I would have been pissed at the situation too. I actually had a bittersweet experience with another vendor on the site and it also had to do with delays on a promised part. That vendor did good on their part to make me the customer feel good, and fully admitted their mistake.

I think the review explains accurately all events, and OP never demanded free parts. I think you would do best admitting your mistake instead of going on the defense against OP.


Just my opinion....
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Old 06-18-2013, 11:06 PM   #18
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I agreed, therefore due to the lack of delivery time from my supplier, I immediately inform OP and advice him where else he can buy them.

Better that way since I can't get a firm delivery date for OP.
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Old 06-18-2013, 11:13 PM   #19
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Originally Posted by RavSpec View Post
I agreed, therefore due to the lack of delivery time from my supplier, I immediately inform OP and advice him where else he can buy them.

Better that way since I can't get a firm delivery date for OP.
5-15-13 to 6-18-13 is not "immediately"..... THAT is the whole point of the review....
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Old 06-19-2013, 07:54 AM   #20
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I think all was going to be good & the thread was winding down--then post # 7 was made...

Timing can be everything...
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Old 06-20-2013, 11:44 AM   #21
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I think all was going to be good & the thread was winding down--then post # 7 was made...

Timing can be everything...
Yes sir, your explanation is perfect.
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Old 06-20-2013, 12:17 PM   #22
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I inquired with RavSpec about some wheels and it took them (or just him?) a few days to respond. In those few days, I ordered wheels elsewhere lol. A few days isn't much but it's enough to lose business.
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Old 06-20-2013, 12:49 PM   #23
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Quote:
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Yeah sorry unfortunately our customer service on the free hub rings didn't meet your standard.
PosteriQuote™ for super douchey response.
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Old 06-20-2013, 01:04 PM   #24
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PosteriQuote™ for super douchey response.
LOL big time at the TM symbol.
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Old 06-22-2013, 11:19 AM   #25
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Quote:
Originally Posted by RavSpec View Post
Hub rings is not included with wheels from the manufacturer. We actually have to purchase them separately.

We included them for all our wheels sales but we do have to pay extra and not charging our customers.

Advan has a weird bore size, unlike RAYS, WORK and WEDSSPORT.
.
May I suggest that you include this somewhere on your website stating this. When people invest a huge amount on something the least you can do is state what you're getting.

Also if you include this with every order its not free and you messed up by not including them plain and simple.
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Old 06-22-2013, 08:37 PM   #26
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Not trust, no business! There are just too many trustworthy competitors.
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Old 09-13-2013, 12:03 PM   #27
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Had a great experience w/ @RavSpec! they replied to PMs very quickly and my order shipped out very quickly! Thanks again @RavSpec!! I would def order from them again
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Old 11-17-2014, 12:42 AM   #28
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Bought a set of tail lights from their website that listed in stock. Emailed them a week later for an update and Mark responded "should be going out to you this Wednesday”. Over the course of 4 weeks I requested updates then cancel and refund. They never responded or gave me a refund. Hopefully I can getting my money back via credit card.
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