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Old 11-20-2017, 04:59 PM   #169
Frost
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UPDATE:

When I unpacked my two boxes, I was too excited to notice that I didn't see that the Project Mu Club Racer weren't in the box even though the packing slip said it was.

When I started stacking my parts a few days later, I realized this and started panicking. I was pretty damn sure I didn't lose them and had to go back to CSG Mike asking for confirmation.

This is where businesses hit a crossroads - do you simply take the easy route or the RIGHT route? To their immense credit, CounterSpace Garage checked the packing slip (which shows 1 shipped) AND checked their systen inventory count AND physically checked their stock. Turns out they had a +1 in the physical stock which means I wasn't shipped the part!

They quickly shipped it to me and all was good!

Now some of you might say: Hey, wait a second, does this mean I can't trust them to ship my order complete?

My answer: Look, shit happens. People make mistakes. I've worked in warehouses before and I'm guilty of more than one short shipped order. The key thing here is that CSG did not tell me "Sorry!" and suddenly I'm out a set of pads for no real reason. They did full due diligence and here I am writing a GREAT review of this handling of an issue.

Props to everyone there! Love the service!
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Old 03-15-2018, 01:38 PM   #170
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Ordered hardware for my Ace A/350 as two of my overpipe studs fell out at 5PM with CSG. It arrived the next day.

Thanks CSG.
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Old 03-15-2018, 09:26 PM   #171
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Sent a dozen PM'S to Mike about brake pads. He really took the time to help me out with what would work best for my application. Just received my second order from CSG as well, some 300v. Will be buying from them whenever I need a part.
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Old 03-17-2018, 11:05 PM   #172
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I'd just like a returned email on where my a.c. delete kit is. Who checks the support email address included in the order confirmation email CSG sends with an order?
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Old 03-18-2018, 04:42 AM   #173
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I'd just like a returned email on where my a.c. delete kit is. Who checks the support email address included in the order confirmation email CSG sends with an order?
@CounterSpace Garage

I can poke and prod more directly though; PM me with what you need.
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Old 03-19-2018, 01:44 AM   #174
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I'd just like a returned email on where my a.c. delete kit is. Who checks the support email address included in the order confirmation email CSG sends with an order?
PM'd!
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Old 03-19-2018, 03:38 PM   #175
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Great Customer Service

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PM'd!
Big time appreciate the super fast, through response Mike! I'll email the other address from here on out, and all should be the characteristic CSG smooth operator
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Old 04-27-2018, 10:29 PM   #176
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CSG, I ordered a full set of Brembo BBK via Mike on 3/19. At the time I was told it will take 2-3 weeks for delivery. I got a PM from Mike couple weeks ago that the front set is here but the rear is being delayed by factory in Italy with ETA of end of April. Can anyone provide any update on this?
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Old 04-28-2018, 01:12 AM   #177
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CSG has taken great care of helping me get my car setup properly and given me good advice for the last 3+ years.

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Old 04-28-2018, 01:44 AM   #178
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CSG, I ordered a full set of Brembo BBK via Mike on 3/19. At the time I was told it will take 2-3 weeks for delivery. I got a PM from Mike couple weeks ago that the front set is here but the rear is being delayed by factory in Italy with ETA of end of April. Can anyone provide any update on this?
I'm told the parts arrived from Italy late this afternoon, and the rear kit should also be ready by late next week.
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Old 04-28-2018, 11:07 AM   #179
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I'm told the parts arrived from Italy late this afternoon, and the rear kit should also be ready by late next week.
I thought the front set are already here in Brembo NA, and they are being held there because I want to pick both front and rear from your shop together. so late next week for the rear? What were the parts u were referring to arriving this afternoon then?
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Old 04-30-2018, 11:32 AM   #180
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I thought the front set are already here in Brembo NA, and they are being held there because I want to pick both front and rear from your shop together. so late next week for the rear? What were the parts u were referring to arriving this afternoon then?
The Fronts have been at CSG for nearly a month, and have been held per your request, so that you can pick them up with the rears, which have been delayed by Brembo.

The ETA for the rear brake kit to be assembled and ready for pickup, is late next week. The components for the kit arrived stateside late last week.
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Old 04-30-2018, 11:57 AM   #181
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The Fronts have been at CSG for nearly a month, and have been held per your request, so that you can pick them up with the rears, which have been delayed by Brembo.

The ETA for the rear brake kit to be assembled and ready for pickup, is late next week. The components for the kit arrived stateside late last week.
I did not know they arrive in pieces. Thank you for the update.
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Old 05-05-2018, 07:46 AM   #182
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CMG Mike, I’m waiting on confirmation per your request whether my BBK has arrived at your shop yesterday. Please let me know so that I can schedule to pick them up.
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