Failure After J02 Recall - Discussion Threads

[RickyBobby]

Just curious, has anyone here taken this offer: https://static.nhtsa.gov/odi/rcl/201...8V772-3049.pdf

Offer ended March 31, 2019. Only good on models affected: 2012-2013 Impreza / 2013 Crosstrek / 2013 BRZ
Is their Guaranteed Trade-in Program (GTP) offer as good as KBB trade-in values?

[Edward_]

I'm one of those who had their engine fail shortly after getting the valve spring recall done.

I had the recall done at Victory Toyota in Seaside, CA, and the car has been sitting at Vancouver Toyota in WA for about 3 weeks. I'm starting to get worried about my options. After speaking with them yesterday, Vancouver's service department said they were not going to cover the repairs, and that this repair isn't going to be covered under warrantee, either. They have been unsuccessfully trying to contact the dealership in CA. It seems like both of these dealerships are trying to avoid responsibility for the repair. The dealership in WA hasn't been able to give me a straight answer about what went wrong, no matter how many different people I talk to or how I try to frame the question. FWIW, my car only has 49k miles. Is anyone else going through similar hoops, or have any advice on how I should proceed? This is my DD, I have no other car, and dropping the 7k or whatever they are going to try to charge me for a rebuild/motor replacement because of someone else's fuck up is out of the question.

[msaikhan]

Originally Posted by Edward_

I'm one of those who had their engine fail shortly after getting the valve spring recall done.

I had the recall done at Victory Toyota in Seaside, CA, and the car has been sitting at Vancouver Toyota in WA for about 3 weeks. I'm starting to get worried about my options. After speaking with them yesterday, Vancouver's service department said they were not going to cover the repairs, and that this repair isn't going to be covered under warrantee, either. They have been unsuccessfully trying to contact the dealership in CA. It seems like both of these dealerships are trying to avoid responsibility for the repair. The dealership in WA hasn't been able to give me a straight answer about what went wrong, no matter how many different people I talk to or how I try to frame the question. FWIW, my car only has 49k miles. Is anyone else going through similar hoops, or have any advice on how I should proceed? This is my DD, I have no other car, and dropping the 7k or whatever they are going to try to charge me for a rebuild/motor replacement because of someone else's fuck up is out of the question.

You gotta speak to the dealer who performed the recall. The 2nd dealer is not going to cover it, since it's not their fault. Have the 2nd dealer drop your oil pan and check oil pick up screen. Then take pictures of it. If it has bunch of sealant then you got proof that 1st dealer fked up. Try to work it out with 1st dealer, if they doesn't want to fix it, then go complain to Toyota corp. Someone from the 1st dealer will give you a call after you complain to Toyota corp, then try to work things out with that guy which is probably going to be the General manager of the dealer. BUT before all this, try to find out how the 1st dealer messed up, gather up some evidence/proof(clogged oil pick up screen).

[ka-t_240]

Originally Posted by Edward_

I'm one of those who had their engine fail shortly after getting the valve spring recall done.

I had the recall done at Victory Toyota in Seaside, CA, and the car has been sitting at Vancouver Toyota in WA for about 3 weeks. I'm starting to get worried about my options. After speaking with them yesterday, Vancouver's service department said they were not going to cover the repairs, and that this repair isn't going to be covered under warrantee, either. They have been unsuccessfully trying to contact the dealership in CA. It seems like both of these dealerships are trying to avoid responsibility for the repair. The dealership in WA hasn't been able to give me a straight answer about what went wrong, no matter how many different people I talk to or how I try to frame the question. FWIW, my car only has 49k miles. Is anyone else going through similar hoops, or have any advice on how I should proceed? This is my DD, I have no other car, and dropping the 7k or whatever they are going to try to charge me for a rebuild/motor replacement because of someone else's fuck up is out of the question.

Have you contacted Toyota Corporate Customer Care?

is you details noted in the registry thread?

[DarkPira7e]

I got my car back Friday. Yesterday, with 76 miles on it, the engine spun another bearing.

[Tcoat]

Originally Posted by msaikhan

You gotta speak to the dealer who performed the recall. The 2nd dealer is not going to cover it, since it's not their fault. Have the 2nd dealer drop your oil pan and check oil pick up screen. Then take pictures of it. If it has bunch of sealant then you got proof that 1st dealer fked up. Try to work it out with 1st dealer, if they doesn't want to fix it, then go complain to Toyota corp. Someone from the 1st dealer will give you a call after you complain to Toyota corp, then try to work things out with that guy which is probably going to be the General manager of the dealer. BUT before all this, try to find out how the 1st dealer messed up, gather up some evidence/proof(clogged oil pick up screen).

Agree the second dealer isn't going to do anything for free since they did not cause it.

Even if the pick up isn't clogged there will be a blockage someplace in the system. Unfortunately finding it could involve ripping the whole engine apart. If the pick up is clear than the next place to check is the timing cover. This is where the improperly applied sealant is the most likely to have blocked channels. If it looks good then things get much more difficult to find since the sealant could be restricting flow in any number of channels.


If you get no satisfaction from Toyota Customer Care then call a lawyer. Consultations are usually free and this is a case that they would probably take on without hesitation.

[Edward_]

Originally Posted by ka-t_240

Have you contacted Toyota Corporate Customer Care?

is you details noted in the registry thread?

I haven't contacted corportate yet, that's where I'm going if I don't hear anything from the dealer that did that recall. I put my name on the registry the day my motor blew.

[ka-t_240]

Originally Posted by Edward_

I haven't contacted corportate yet, that's where I'm going if I don't hear anything from the dealer that did that recall. I put my name on the registry the day my motor blew.

I would not wait, get them involved today. Especially being you are now a couple hundred miles from the dealer that performed the work. They may authorize the dealer it is at now to do some diagnostics to see what happened and cover that. Then discuss how to fix you car based on those results.

It may be more economical for the current dealer to fix vs shipping the car back and forth in a non operational status.


Also - have you directly contact the recall dealer?

[Tcoat]

Originally Posted by DarkPira7e

I got my car back Friday. Yesterday, with 76 miles on it, the engine spun another bearing.

Geeez dude how, just how? Maybe it is you!
You have been very reasonable about all this but if there is any one person that is entitled to scream it is you. What is your plan? Engine #3?
God this sucks too hear.

[ka-t_240]

Originally Posted by Tcoat

Agree the second dealer isn't going to do anything for free since they did not cause it.

Even if the pick up isn't clogged there will be a blockage someplace in the system. Unfortunately finding it could involve ripping the whole engine apart. If the pick up is clear than the next place to check is the timing cover. This is where the improperly applied sealant is the most likely to have blocked channels. If it looks good then things get much more difficult to find since the sealant could be restricting flow in any number of channels.


If you get no satisfaction from Toyota Customer Care then call a lawyer. Consultations are usually free and this is a case that they would probably take on without hesitation.

Sometimes paying the lawyer an hour or two to make some calls and write a letter will get results. However, this should be the last thing to do after no resolution from the dealer and Toyota.

[Tcoat]

Originally Posted by ka-t_240

Sometimes paying the lawyer an hour or two to make some calls and write a letter will get results. However, this should be the last thing to do after no resolution from the dealer and Toyota.

As I said "If you get no satisfaction..."


I am generally very much against starting legal action in cases such as this and have constantly attempted to support going through the proper channels but when those channels do not work then it is time to escalate things. The failures are from a known cause and the fact that they updated the instructions three times now means that Toyota/Subaru corporate recognizes the cause. The dealers are independent of corporate but they still need to be held accountable for their screw ups so if legal action is the last straw it needs to be considered. Nobody should have to pay $7,000 to have an engine replaced because a dealer will not acknowledge they failed in the repair.

[Gunman]

Originally Posted by DarkPira7e

I got my car back Friday. Yesterday, with 76 miles on it, the engine spun another bearing.

Whoa...so I guess you get two lines in the spreadsheet now?

[Ultramaroon]

Originally Posted by DarkPira7e

I got my car back Friday. Yesterday, with 76 miles on it, the engine spun another bearing.

Un-fucking-believable

[Edward_]

Originally Posted by msaikhan

You gotta speak to the dealer who performed the recall. The 2nd dealer is not going to cover it, since it's not their fault. Have the 2nd dealer drop your oil pan and check oil pick up screen. Then take pictures of it. If it has bunch of sealant then you got proof that 1st dealer fked up. Try to work it out with 1st dealer, if they doesn't want to fix it, then go complain to Toyota corp. Someone from the 1st dealer will give you a call after you complain to Toyota corp, then try to work things out with that guy which is probably going to be the General manager of the dealer. BUT before all this, try to find out how the 1st dealer messed up, gather up some evidence/proof(clogged oil pick up screen).

Got pictures back from the dealer. There are pics of the block as well, but I'm assuming this is the smoking gun I'm looking for? I had to resize the image, but there's a ton of grey/blackish jank on and near this filter.