Subaru Dealer Whitelist (positive experiences, truthful dealings)

[Deslock]

Since there is a blacklist thread, I thought it made sense to start a whitelist thread.

• Please use the format below to post the dealership location, name, sales and/or service person, and a brief description of why you recommend them:

  [State (two digit)] - [Town] - [Dealership] - [sales, service, both]
  
  Sales: [name or N/A]
  Service: [name or N/A]
  Story: [please keep it brief]
  
  Click here to see an example.
  

• If not in the USA, specify country rather than state.
• Optional: If you include a link to the dealership website, I'll also post it.
• Feel free to post even if your dealership was already mentioned.
• For Toyota/Scion, see http://www.ft86club.com/forums/showthread.php?t=27809

SUBARU WHITELIST

CA - Redwood City --- Carlsen Subaru ----- both
CA - San Jose ------- Capitol Subaru ----- sales
CO - Auroura -------- Shortline Subaru --- sales
CT - Branford ------- Premier Subaru ----- sales
CT - Torrington ----- Center Subaru ------ both
FL - Jacksonville --- Orange Park -------- sales
GA - Cumming -------- Troncalli Subaru --- both
GA - Duluth --------- Subaru of Gwinnett - sales
GA - Kennesaw ------- Subaru of Kennesaw - sales
IA - Council Bluffs - Edwards Subaru ----- sales
ID - Pocatello ------ Phil Meador Subaru - both
IN - Indianapolis --- Tom Wood Subaru ---- sales
LA - Covington ------ Baldwin Subaru ----- sales
MA - Belmont -------- CitySide Subaru ---- sales
MA - Braintree ------ Quirk -------------- sales
MA - Hadley --------- Steve Lewis Subaru - both
MA - Shrewsbury ----- Patrick Subaru ----- sales
MA - Shrewsbury ----- Patrick Subaru ----- sales
MD - Owings Mills --- Heritage Subaru ---- both
MD - Silver Spring -- Herb Gordon -------- sales
MD - Silver Spring -- Herb Gordon -------- sales
ME - Auburn --------- Evergreen Subaru --- sales
MI - Ferndale ------- Hodges Subaru ------ both
NH - Keene ---------- Subaru of Keene ---- sales
NJ - Tinfalls ------- World Subaru ------- sales
NY - Elmira/Corning - Simmons-Rockwell --- sales
NY - Glenville ------ Capitaland Subaru -- sales
OH - Cincinnati ----- Beechmont Subaru --- sales
OH - Toledo --------- Yark --------------- sales
PA - Doylestown ----- Fred Beans Subaru -- sales
PA - E. Petersburg -- Lancaster County --- sales
PA - Stroudsburg ---- Ertle Subaru ------- sales
TX - Killeen -------- Cleo Bay Subaru ---- sales
TX - Houston -------- Gillman Subaru ----- sales
TN - Chattanooga ---- Kelly Subaru ------- both
VA - Alexandria ----- Beyer Subaru ------- sales
VA - Vienna --------- Stohlman Subaru ---- sales
WA - Shoreline ------ Carter Subaru ------ sales
WA - Shoreline ------ Carter Subaru ------ both
WA - Shoreline ------ Carter Subaru ------ sales
WI - Madison -------- Don Miller Subaru -- sales

[Deslock]

MA - Hadley - Steve Lewis - both

Sales: David Hanks
Service: Eric (finishing "magician")
Story: Friendly, courteous, enthusiastic about BRZ. Paid MSRP, no surprises, was kept updated about car's status via phone and email. I noticed two minor scratches and a blotch in the clear coat right after picking it up (only visible when looking from certain angles). I went by the next day, and they were very nice and professional about it; their finishing guy (Eric) did a great job making it look better.

[Cornerman]

As I already reported in a similar thread in the Southeast forum:

OH - Cincinnati - Beechmont Subaru - Sales

Salesman: Paul Kane

Service: N/A

Story: This is the second Subaru I have purchased from Paul. He is a true enthusiast and can relate to car nuts like us. I live 80 miles away and near two other dealerships, but after being treated so well when I bought my 2011 WRX I didn't hesitate to order this car from him. If anything, the experience was even better this time. Also kudos to the finance lady who pulled some strings to get me an interest rate of 1.79% and to the lady in service who cheerfully responded to my spur-of-the-moment request to reprogram the interior light and door lock functions. (As it turned out, Subaru had not yet equipped them to do this, but they said they would take care of it next time I'm in Cinci.)
Overall this was by far the best treatment I've ever experienced from a car dealer.

[2pt5RS]

GA - Duluth - Subaru of Gwinnett - sales

Sales: Gary Sikes
Service: N/A
Story: Just an all around pleasant experience. No BS, no hidden fees, nothing at all bad. The dealer has been open for about 10 years, of which, Gary has been a sales rep for 8 of those years. I've dealt with him in other instances over the years, but this was my first experience with me and him in a sales aspect. He kept me up to date whenever he knew information and as a result, I'm happy. I picked up my BRZ yesterday and am LOVING every second of it!

[NYC BRZ]

PA - Doylestown - Fred Beans Subaru - Sales

Sales - Dan Agee
Service - no experience yet

Story: This is my first Subaru so I wasn't sure who to go to in NY. The 2 dealers in Queens quickly turned me off to them. One is right down the block from where I work and the other is about 2 minutes from my home. After some sour experiences early on with the local Queens dealership I contacted Fred Beans. Full Disclosure: I work in the aftermarket for a parts manufacturer/supplier based here in NY so I had a relationship with Fred Beans parts division which has always been a professional and honest operation. For the BRZ I spoke to the sales manager Scott Hall over the phone and I felt very comfortable. He assigned me to Dan Agee, a young salesman around my age (25). Dan has been extremely helpful and willing to field a TON of random phone calls from me with a million questions. Never once has he seemed annoyed he always had an answer or found the answer to my question. It's been a no BS experience. I'm paying MSRP + TTL, nothing more. My trade in was fair and overall the experience has been a pleasure. I'm getting some performance parts taken off my G8 this weekend while I'm away so even though the car arrived a few days ago they are being patient with me. I'm very happy and would recommend them to anyone in the NY/PA/NJ area who wants a truly professional dealer with great service. Trust me im willing to drive 2+ hours away to get a hreat experience!! Go see Dan!!!

[Double4Free]

Originally Posted by Cornerman

As I already reported in a similar thread in the Southeast forum:

OH - Cincinnati - Beechmont Subaru - Sales

Salesman: Paul Kane

Service: N/A

Story: This is the second Subaru I have purchased from Paul. He is a true enthusiast and can relate to car nuts like us. I live 80 miles away and near two other dealerships, but after being treated so well when I bought my 2011 WRX I didn't hesitate to order this car from him. If anything, the experience was even better this time. Also kudos to the finance lady who pulled some strings to get me an interest rate of 1.79% and to the lady in service who cheerfully responded to my spur-of-the-moment request to reprogram the interior light and door lock functions. (As it turned out, Subaru had not yet equipped them to do this, but they said they would take care of it next time I'm in Cinci.)
Overall this was by far the best treatment I've ever experienced from a car dealer.

1.79%? Dangggg

[GMU-BRZ]

VA- Alexandria- Beyer Subaru- sales
Sales- Matt Nemetz
Service- NA
Story- got me a great deal on the car, has been great about responding to emails even when I would be annoyed with me. Very much a straight shooter, helped my friend when she was car shopping and was great to deal with then too. Was willing to work with me when I considered backing out or delaying my BRZ purchase, even guaranteed the same deal at a later date if I did end up backing out. I did not, and my car is due this week. Very excited and it's been great working with him.

PS- only had interactions with one other Beyer rep, a sales guy names Dan. He was an interesting character to say the least, and my experience with him was less than positive. Stick with Matt.

[Cornerman]

Originally Posted by Double4Free

1.79%? Dangggg

Yes, almost like free money.
I bought a CX-5 for the wife a couple of months ago and got a rate of 1.99%. I asked the finance lady at Beechmont to beat that and she did. There was a $40 application fee, and also a $5 credit union deposit required, which the dealership made for me.

[dorkymork]

GA - Cumming - Troncalli Subaru - both

Sales: Chris Wright
Service: entire dept.
Story: Promised MSRP, kept up to date and in the loop, great BS-free conversations (even gave me tickets to the big international car show). Will also do the tinting on the windows and the service guys are genuinely excited to work on the BRZ.

[dorkymork]

Originally Posted by 2pt5RS

GA - Duluth - Subaru of Gwinnett - sales

Sales: Gary Sikes
Service: N/A
Story: Just an all around pleasant experience. No BS, no hidden fees, nothing at all bad. The dealer has been open for about 10 years, of which, Gary has been a sales rep for 8 of those years. I've dealt with him in other instances over the years, but this was my first experience with me and him in a sales aspect. He kept me up to date whenever he knew information and as a result, I'm happy. I picked up my BRZ yesterday and am LOVING every second of it!

Damn, I was hoping I would get the first GA BRZ

[2pt5RS]

Originally Posted by dorkymork

Damn, I was hoping I would get the first GA BRZ

my buddy picked his up Friday from Kennesaw. I ran into him randomly yesterday. It was a total impromptu meet in Marietta.

The first was delivered to SoG on the 31st. I believe that Classic got one the same day.

[Sony]

MA - Belmont - CitySide Subaru - Sales

Sales: Michael Nelson
Story: Awesome guy, has his own WRX STi and is a member of NASOIC, the first time I walked into the dealership he greeted me immediately. Very friendly, knows just as much about the BRZ as I do and was very excited about the car. Made sure no one else drove it after it came off the truck, not even to move it around the parking lot. Made sure not to mount the front plate without me even having to ask him. Didn't get angry at me for the weekly phone calls about the car and let me know the second it came off the truck. Great guy, will probably be hanging out with him at car meets in the area soon.

[Tbxgz]

MD - Silver Spring - Herb Gordon Silver Spring - Sales

Sales: Lakshman Sukar, Jason Withrow, Mike Roy (Sales manager)

Story: I Started shopping for my BRZ back in October/September 2011. Originally I put down a deposit at Fitzgerald Subaru in Gaithersburg MD. After promising MSRP they added a 2k mark up the day before the orders started. Ended up going to Herb Gordon and the difference in my experience there compared to Fitz was night and day. I got calls and updates on the car constantly. The entire sales staff was great, honest and up front; no games. The original deal was 700 over invoice and they stuck with that deal even when the car started to generate hype (I think they are now selling their cars for MSRP +100). They also were able to get me %1.99 financing over 60 months.

Funny thing is, more than half the staff at Herb Gordon used to work at Fitz Subaru but left due to there shady sales tactics and scummy ownership. Some other FT86club members have had good luck with Herb Gordon as well and I HIGHLY recommend them. A+ experience.

[Grimlock]

Originally Posted by Tbxgz

MD - Silver Spring - Herb Gordon Silver Spring - Sales

Sales: Lakshman Sukar, Jason Withrow, Mike Roy (Sales manager)

Story: I Started shopping for my BRZ back in October/September 2011. Originally I put down a deposit at Fitzgerald Subaru in Gaithersburg MD. After promising MSRP they added a 2k mark up the day before the orders started. Ended up going to Herb Gordon and the difference in my experience there compared to Fitz was night and day. I got calls and updates on the car constantly. The entire sales staff was great, honest and up front; no games. The original deal was 700 over invoice and they stuck with that deal even when the car started to generate hype (I think they are now selling their cars for MSRP +100). They also were able to get me %1.99 financing over 60 months.

Funny thing is, more than half the staff at Herb Gordon used to work at Fitz Subaru but left due to there shady sales tactics and scummy ownership. Some other FT86club members have had good luck with Herb Gordon as well and I HIGHLY recommend them. A+ experience.

I second this.

MD - Silver Spring - Herb Gordon Silver Spring - Sales

Sales: Lakshman Sukar, Mike Roy (Sales manager)

Story: I had a great time dealing with Lakshman Sukar and Mike Roy at Herb Gordon Subaru in Silver Spring MD. They were very accommodating. They appraised my trade in and allowed me to drive it a couple of weeks before my BRZ came in. They stuck to their originally quoted discounted price, and went the distance to make sure that the front license plate bracket was not installed. I also was asked if I wanted the car washed or not. I declined the wash and drove the car home with the vinyl wrapping still on.

Lakshman knew I am pretty OCD about the condition of my cars, and he did an excellent job. Even the financing guy was good to deal with

A+ experience. I would send my family there.

[BillY2KFRC]

CT - Branford - Premier Subaru - Sales

Sales: Jeff Irzyk
Service: N/A
Story: Overall great experience with Jeff at Premier Subaru. I placed my deposit with him on 3/1 for MSRP. I received my car when promised exactly as I had ordered. He responded to my e-mails almost immediately and kept me up to date on the progress. He also happily accommodated my requests for no front plate and no dealership stickers on the car. Final transaction was easy as could be, everybody else at this dealership was extremely friendly and helpful as well.

[Chauntalei]

CA - Redwood City - Carlsen Subaru - Both

Sales: Larry Fung
Service: N/A (having LoJack/Permaplate installed today though)
Story: Amazing experience with Larry and everyone else at Carlsen. I had reached out to Larry back in late March about pre-ordering. We weren't able to work anything out at that time, and I ended up putting in a pre-order at another dealership. Fast forward to Memorial Day weekend. Larry emails me, tells me he has an SSM Limited 6MT in the showroom, abandoned pre-order, and asks if I'm interested. No up front deposit or anything. He holds the car for me until Sunday, I go in and fill out all the paperwork. I sit down with the finance manager, Steve, and he goes over everything, including multiple financing scenarios based on various down payment/APR situations. We settle on numbers I'm happy with, and he tells me he'll give me a call as soon as the bank gets back to him (noone there to approve on a Sunday). I get a call first thing Monday morning saying I'm approved and I can pick the car up at noon. The rest is history. Not once did I feel pressured or rushed through anything. Larry was up front with pricing and information, and Steve went over the contract and all accompanying paperwork with a fine toothed comb, making sure I knew where every cent of my money was going.

[Kimsey47]

Chattanooga, TN - Kelly Subaru - both

Sales: Walt Danley
Service: N/A
Story: Walt let me put my refundable $500 deposit back in December. Communication was spot on. He listened to all my request involving the car, and made purchasing my BRZ the easiest car purchase I have ever made. The car was delievered and in my garage 6 hours after it's delievery! Because of the great experience I'll be taking my car for all its service to Kelly. Never did I feel that I was being treated unfairly, or did the dealer ever make me feel as if they were trying to be shady. In fact it was quite the opposite! Def recommend Kelly Subaru to anyone in the Chattanooga area etc. Price was MSRP with no surprises/doc fee!

[Tbxgz]

Stickied for potential buyers?

[BR33Z3]

GA - Kennesaw - Subaru of Kennesaw - Sales

Sales: John Settineri
Story: Pre-ordered on 3/1 with a $1000 refundable deposit. Promised MSRP pricing. John kept me updated throughout the process and even tolerated my daily emails near the end. My car was delivered while I was out of town, so I requested that all the plastic be left on it and that the car stay parked and locked. When I arrived for pickup, the car was exactly as I had asked and the process was very smooth. Thumbs up.

[Dadhawk]

Originally Posted by BR33Z3

GA - Kennesaw - Subaru of Kennesaw - Sales

Sales: John Settineri
Story: Pre-ordered on 3/1 with a $1000 refundable deposit. Promised MSRP pricing. John kept me updated throughout the process and even tolerated my daily emails near the end. My car was delivered while I was out of town, so I requested that all the plastic be left on it and that the car stay parked and locked. When I arrived for pickup, the car was exactly as I had asked and the process was very smooth. Thumbs up.

What was their doc fee, if any?

[2pt5RS]

Originally Posted by BR33Z3

GA - Kennesaw - Subaru of Kennesaw - Sales

Sales: John Settineri
Story: Pre-ordered on 3/1 with a $1000 refundable deposit. Promised MSRP pricing. John kept me updated throughout the process and even tolerated my daily emails near the end. My car was delivered while I was out of town, so I requested that all the plastic be left on it and that the car stay parked and locked. When I arrived for pickup, the car was exactly as I had asked and the process was very smooth. Thumbs up.

Hi Shawn!

[BR33Z3]

Originally Posted by 2pt5RS

Hi Shawn!

Sup Matt. I'm getting a quote on an Xpel Clear bra, you got me all paranoid. I'll let you know what he comes back with.