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09-29-2015, 04:35 PM | #15 |
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I see two outcomes:
1) Mach V fixes it, either at your expense or theirs if it was service error. 2) You get it fixed somewhere else at your expense. Again: it is an alignment issue. Your first sentence about how the front end wanders on its own tells me everything about what is wrong. Visually everything may be fine, but a proper alignment shop can figure out why it is off, and what is the cause. -alex |
09-29-2015, 04:42 PM | #16 | |
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10-01-2015, 10:22 AM | #17 |
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A previous Neighbor and a current tech at Mach V, Kevin reached out to me regarding this issue.
Hes worked with the shop management to get me in after hours for a realignment and allowing me to come in the shop to get it aligned to my spec. Thank you Kevin at Mach V. Regarding the tech who tried to charge me (Deren), while failing to verify alignment on the rack...He looks to be a repeat offender with bad customer service at Mach V. I hope the Mach V management can figure out a way to keep Deren's attitude from impacting customers like it did here. Thanks again Kevin @ Mach V. |
10-01-2015, 10:47 AM | #18 |
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I had my alignment done at Mach V. They did a good job hitting my requested camber and toe specs. Strange that they would half-ass your alignment the way they did, but glad they seem to be taking care of it.
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10-01-2015, 10:54 AM | #19 | ||||||||||||||||
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Okay, there's a lot here for me to address, so bear with me...
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That said, we've agreed to bring the car back in and get the camber more perfectly even, at no charge. Quote:
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The reason we checked the wheel speed sensors and their operation, as well as the other components of the stability control system, was that the symptoms you described (car pulling in turns, traction control light flashing) could be caused by a problem component in the stability control system. Wheel speed sensors are the most common issue. Quote:
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Here's what I suggest: Loosen (if it's adjustable) or replace (with a smaller one) the front sway bar to reduce front end roll stiffness. Either install the Roll Center Adjustment Kit or raise the ride height to remedy the bump steer. Then evaluate and see how the car drives. --Dan Mach V |
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The Following 3 Users Say Thank You to Mach V Dan For This Useful Post: |
10-01-2015, 02:12 PM | #20 |
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Miscommunication? Were you clear on what settings you wanted?
"I promise you, 0.32 degrees of camber differential is not going to cause any kind of weird driving behavior." It won't be weird, but it wont be ideal. Although he did not request specific settings the first time around... performance alignment(if requested), from a performance shop, on a performance car, with performance parts, should be near perfect. But that is just my opinion. How many times did you have to go back? How much time spent? Why was the camber not even on the first try? In the end, the customer is happy and Mach V has resolved the issue. I would like to see the alignment sheet now that it has been fixed. |
The Following User Says Thank You to swarb For This Useful Post: | strat61caster (10-01-2015) |
10-02-2015, 12:08 PM | #21 |
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Update...
Kevin at Mach V contacted me, apologized and recognized that there the previous tech should have handled things better. He walked me through different alignment techniques, use cases of when you need more toe, camber. He also aligned the car to my spec. Thank you very much Kevin. He recognized the tech should have verified the alignment using the alignment rack, and not tried to charge me for it. Kevin @ Mach V took the time to realign all 4 corners the same day, and stayed at the shop until 10pm yesterday to make sure the car was aligned, handled well and there was no erratic steering issues. During the alignment, we talked about the type of typical driving conditions, roads, and styles to meet my wheel alignment balance. He also dropped some knowledge on me about cross-cambering, and other alignment techniques i was unaware of. He was extremely thorough, equalized tire pressure across all corners, verified multiple times steering was dead center and verified all corners were exactly what i wanted. Since yesterday's alignment, the tires have more traction than before, does not erraticly pull or understeer, and drives balanced again. Bad experiences happen, but what matters is that the stakeholders recognize the experience, and work together to correct them. Mach V, and in particular, Kevin at Mach V took the steps required to show excellent customer service. Thank you Mach V for correcting my alignment issues, and Thank you Kevin for following through. Edit: - I will post the alignment sheet some time tonight - Thank you to everyone on the forums for helping me drive this issue to its resolution |
The Following 2 Users Say Thank You to Adeel For This Useful Post: | JazzleSAURUS (10-05-2015), strat61caster (10-02-2015) |
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