Capitol Subaru-estimated arrival 6/8

[Oriental Life]

Just came across this:

2013 Subaru BRZ - Customer Review - YouTube

So, first SWP Premium sold at Capitol yesterday

[Chauntalei]

Originally Posted by Oriental Life

Just came across this:

2013 Subaru BRZ - Customer Review - YouTube

So, first SWP Premium sold at Capitol yesterday

Damn, I thought I would be the first! Took delivery on my SSM Limited at Carlsen Subaru this afternoon!

[Norcalmav23]

im picking up my swp limited manual tmw morning! Finalllllllllly. Need to get clear bra asap!

[SuperSatinBrz]

Originally Posted by Norcalmav23

im picking up my swp limited manual tmw morning! Finalllllllllly. Need to get clear bra asap!

From where?

[Norcalmav23]

Originally Posted by SuperSatinBrz

From where?

stevens creek subaru

[Oriental Life]

FYI. Talked to Capitol. Truck with BRZs didn't come in today (at least not with mine). Expected tomorrow.

[kyolml]

Originally Posted by ozne99

There were two sold WRB BRZs at Steven's Creek when I stopped by there yesterday. Masood said a SWP one went off the lot earlier.

Also, they have an automatic Limited WRB BRZ up for grabs for the public... but they're asking for a $3k mark up, totaling $32.6k. Pretty ridiculous.

went there and expecting full $3k mark up with no test drive, omg, they are milking it...

WHY WOULD I BUY A CAR W/O DRIVING IT?

[GoSharks]

Originally Posted by Oriental Life

FYI. Talked to Capitol. Truck with BRZs didn't come in today (at least not with mine). Expected tomorrow.

My BRZ is on the same shipment. Disappointing, I guess that's why they call it an "ETA"? I hope it's on tomorrow's truck because the wait is painful.

BRZ Limited, WRB 6MT, ETA of 5/29

[denkigrve]

Originally Posted by Oriental Life

Just came across this:

2013 Subaru BRZ - Customer Review - YouTube

So, first SWP Premium sold at Capitol yesterday

HA! I bet this is the dude that has his BRZ for sale on Craigslist right now for 35k.

[random]

Originally Posted by kyolml

went there and expecting full $3k mark up with no test drive, omg, they are milking it...

WHY WOULD I BUY A CAR W/O DRIVING IT?

Isn't that exactly what a lot of the early adopters we hear on this forum have done?

Personally, I'm with you -- I'd never buy a car without test driving it beforehand. I suppose there are those with more faith.

[kyolml]

Originally Posted by random

Isn't that exactly what a lot of the early adopters we hear on this forum have done?

Personally, I'm with you -- I'd never buy a car without test driving it beforehand. I suppose there are those with more faith.

it's not just the early adpater . When I asked if there is anyway I drive the auto before I buying it since i have doubt about the auto, it seems they want me to sign the paper to buy the car before they let you test drive. Well, I don't know even if the car runs or not if I signed the paper, it just a bit too much

[SmartedPanda]

Glad to hear more about SJ BRZ's hitting the scene, I won't get mine until Late Aug. Anyone willing to post the $ they paid off the lot once they get it? Their customer experience, and general tips?

[uspspro]

I get mine (from Carlsen) on Thursday.

I will report back.

[SuperSatinBrz]

Originally Posted by SmartedPanda

Glad to hear more about SJ BRZ's hitting the scene, I won't get mine until Late Aug. Anyone willing to post the $ they paid off the lot once they get it? Their customer experience, and general tips?

I got you!

[Chauntalei]

Originally Posted by SmartedPanda

Glad to hear more about SJ BRZ's hitting the scene, I won't get mine until Late Aug. Anyone willing to post the $ they paid off the lot once they get it? Their customer experience, and general tips?

I got mine from Carlsen up in Redwood City, but before all of my optional stuff (LoJack, PermaPlate, extended warranty/maintenance) my SSM Limited 6MT was 32k out the door. 28k MSRP, 1k markup, plus sales tax, doc, and DMV fee.

Dealing with the dealership itself was fantastic. Larry Fung (the internet sales manager) was awesome. He was up front with everything, and kept me in the loop the whole time. He even sat in the car with me and made sure that I knew how the satnav worked, and got my phone paired up with Bluetooth.

Their finance manager, Steve, was also great. He broke down the cost of everything for me, let me know exactly how each option would affect my monthly payment, and even sat down with me and worked a few different scenarios with me to make sure that I was comfortable with how much I was putting down and what my monthly payments would be. All in all, it was one of the best car buying experiences I've ever had.

[BMWDavid]

Originally Posted by Chauntalei

I got mine from Carlsen up in Redwood City, but before all of my optional stuff (LoJack, PermaPlate, extended warranty/maintenance) my SSM Limited 6MT was 32k out the door. 28k MSRP, 1k markup, plus sales tax, doc, and DMV fee.

Dealing with the dealership itself was fantastic. Larry Fung (the internet sales manager) was awesome. He was up front with everything, and kept me in the loop the whole time. He even sat in the car with me and made sure that I knew how the satnav worked, and got my phone paired up with Bluetooth.

Their finance manager, Steve, was also great. He broke down the cost of everything for me, let me know exactly how each option would affect my monthly payment, and even sat down with me and worked a few different scenarios with me to make sure that I was comfortable with how much I was putting down and what my monthly payments would be. All in all, it was one of the best car buying experiences I've ever had.

You paid a $1K mark up! Dang I thought us BRZ/FR-S folks knew better.

[Chauntalei]

Originally Posted by BMWDavid

You paid a $1K mark up! Dang I thought us BRZ/FR-S folks knew better.

I agreed to it because otherwise, I was waiting unknown number of months to get my actual pre-order. I basically see it as paying the extra 1k to have a car *right now*.

[GoSharks]

I just heard from my sales guy at Capitol Subaru that two more BRZ's came in today with ETA's after mine. I am not a happy camper at this point. When I bought my MINI Cooper S back in 2002, I could track it on MINI's website through the production process, on to a boat, when it hit the port, distribution center, transport truck, and finally delivered to the dealer. And that was 10 years ago. It seems that the most recent delivered BRZ's are getting picked up before some that were delivered days earlier.

[denkigrve]

Originally Posted by GoSharks

I just heard from my sales guy at Capitol Subaru that two more BRZ's came in today with ETA's after mine. I am not a happy camper at this point. When I bought my MINI Cooper S back in 2002, I could track it on MINI's website through the production process, on to a boat, when it hit the port, distribution center, transport truck, and finally delivered to the dealer. And that was 10 years ago. It seems that the most recent delivered BRZ's are getting picked up before some that were delivered days earlier.

That's the thing though. Mini REALLY takes customer service seriously. They are my 2nd choice if these dealers in the area keep trying to upcharge everyone.

[wrxneffect]

Originally Posted by GoSharks

I just heard from my sales guy at Capitol Subaru that two more BRZ's came in today with ETA's after mine. I am not a happy camper at this point. When I bought my MINI Cooper S back in 2002, I could track it on MINI's website through the production process, on to a boat, when it hit the port, distribution center, transport truck, and finally delivered to the dealer. And that was 10 years ago. It seems that the most recent delivered BRZ's are getting picked up before some that were delivered days earlier.

Sorry to hear that man. One of those BRZ's that came in was the one I ordered. I've never ordered a new car, but I had an ex-coworker that had the same experience with you in regards to the mini cooper he ordered. I was expecting it to be the same type of experience but it has/was not. Hopefully you get your car in soon.

What number were you on the pre-order?

[Capt Canuck]

Originally Posted by Chauntalei

I agreed to it because otherwise, I was waiting unknown number of months to get my actual pre-order. I basically see it as paying the extra 1k to have a car *right now*.

Which is exactly what it is.
It's an impatience/gotta have it fee.
Set of track rims and wait another few months or get the car today?

I'd think it would be a pretty easy decision: wait

[GoSharks]

Originally Posted by wrxneffect

Sorry to hear that man. One of those BRZ's that came in was the one I ordered. I've never ordered a new car, but I had an ex-coworker that had the same experience with you in regards to the mini cooper he ordered. I was expecting it to be the same type of experience but it has/was not. Hopefully you get your car in soon.

What number were you on the pre-order?

I was #6 overall, but because it was WRB Limited 6MT, it was looking like I would be earlier in the allocation/delivery process. A better way to manage this IMHO:

1) Set the expectation with the customer, and meet or exceed that expectation.
2) Have an organized logistics team that works on a FIFO basis and provides better details to the dealer. It's not real complicated.

MINI USA btw was pretty amazing. I received all kinds of free things in the mail for over a year. Things like a stainless steel MINI coffee mug that fit perfectly in the car. A MINI motoring kit. A key fob that would tell some of the electronic bill boards that you were driving by and it spelled out Hello and your name. Pretty cool marketing stuff. And I loved my car as well, I should have never sold it.

Time to chill out....