Dealership Joyrides

[frsinpa]

I took my car to Rohrich Toyota today in Pittsburgh, PA to get my oil changed... my car had 8060 miles when I dropped it off.

Once I returned back to the dealership, my car had 8074 miles and the gas tank was close to empty.

Aka someone was joyriding around in my car!

Just wanted to pass this along to folks who are debating where to get their vehicle serviced. Avoid this dealership at all costs!

I'm still pretty upset about the whole thing, but I've learned to accept that dealerships are some of the scummiest businesses around.

[chenshuo]

did you ask the dealer why they put 14 miles on for an oil change? for this kinds of things you really need to ask. You'll know when they give you a bullshit answer.

[frsinpa]

Originally Posted by chenshuo

did you ask the dealer why they put 14 miles on for an oil change?

I noticed the mileage once I got in the car after I already signed the paperwork, so I couldn't address it at the time.

However, I did call back and voiced my complaints to the service manager. He said that the car should not have been driven more than 1 mile and that he was unaware it was driven 14 miles.

Of course dealerships are always going to give you a bullshit answer for why it was joyridden. From the sales side to the service side, it seems like it's all one big racket.

[mrlewistan]

I have a dash cam in mine. But its only been in dealer for service once and that was before the cam. But I like my dealer so I don't worry bout this stuff

[Mandy]

By a GoPro/dash cam. Turn it on when you drop off your car. Profit.

Use said GoPro/dash cam on track day/autox/move to Russia. Profit.

That is really shitty though, I know I'd be furious.

[shawnperolis]

Wow, I'd be incredibly pissed. I'll definitely be getting a dashcam if I ever take my car in for service... I do my own oil changes and stuff because I don't trust dealers.

[Hanakuso]

As a precaution I record the odometer trip and reset it right when I enter the dealership. I'd go one step further by recording the whole time it's been serviced but I dont have a GoPro or anything. Maybe I should just leave my iPhone on the dash. At least if they steal it I can use the findmyiphone app

[aghuman]

That's total bs, I would be livid if that had happened to me, tough situation to be in dude, feel for ya

[wbradley]

The dealer always takes down mileage when I go for service. That gives them and you proof there was monkey business. That is pretty sad really considering you could have been on the street and seen your own car drifting past.

[Dorb]

Thanks for the heads up, my BRZ is going in to have the rear diffuser installed and a 1000 mile oil change and will make notes to protect myself.

[Jayde]

Originally Posted by Mandy

By a GoPro/dash cam. Turn it on when you drop off your car. Profit.

Use said GoPro/dash cam on track day/autox/move to Russia. Profit.

That is really shitty though, I know I'd be furious.

I wasn't thinking about using a GoPro. Good idea!

[marky]

yup dont trust dealers...

i still have to get my alarm done/set up and re work my tint.. but the dealer at poway san diego are stupid... called to get my alarm to set it up they said just to come down no need appointment will have you in out quick.. when i got there they said i need a appointment was of time and gas.. my car chirps sometimes but eh i have my music on all the time..

im hesitating to go to the dealer and get my alarm/tint done by them they even offer me 5 free detail/rental car i said nope not touching my car...

my first oil change will be done by me.... i hate dealers.. to them a car is just another car to make money no customer satisfaction what so ever...


sucks you car has been joyriding..must of been a new kid that wanted to look cool in your car if i were you i would call customer relation..matbe not..i called that and i got the same BS excuse that all the workers at that dealer.. its like they all cover each other A$$ and team up

[Blood]

Originally Posted by Dorb

Thanks for the heads up, my BRZ is going in to have the rear diffuser installed and a 1000 mile oil change and will make notes to protect myself.

As wbradley said above, make sure the dealer takes down your exact mileage before you hand them the keys. The dealer I bought my car from puts the exact mileage in on the service paperwork a customer has to sign before handing over the keys, and the paperwork a customer gets back when the car is ready to be picked up has exact mileage in and exact mileage out on it.

If you hand over your keys before signing paperwork acknowledging the exact mileage on your car when you dropped it off, don't be surprised when some sketchy stuff happens after you leave.

[Clembo]

Luckily, I can stand and watch everything they do. My dealership has a huge picture window looking out over the entire service area. I can watch them drive it in, do the work and drive it out. Been having my service done there for years with our Corollas and it's always been fine. And as a regular buyer and service customer for years they treat me like part of the family.

No, they're not perfect - sometimes try to sell me fuel injector cleaning or some other BS, but still, better than most. Can't blame them for trying to make some extra $$$s.