Shout Out and Thank You to FT-86 Speed Factory - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Ehokana · 10-17-2015, 05:01 AM

Very rarely will I give a shout out to a company, but, in this case, I think it's well deserved.

I ordered from FT-86 Speed Factory the other day- a relatively substantial order including a new Invidia exhaust and Bilstein coilovers. I had issues with the site's check out and contacted customer service regarding the issue. Within a few hours I had a reply and had worked out a way around the issue- I figured all was good. Later in the day, I received an email notifying me that one of the items was out of stock, and offering to provide me with alternatives that would suit my needs, if I wanted to change the order, or an expected time frame if I decided to wait on the original item. I decided to change the order (I had gone back and forth between a couple alternatives before I ordered) and within minutes had a refund on what was overpaid previously. Now, I couldn't believe how great the service had been up to that point, and that was a huge bonus since it seems companies tend to be much more rushed to collect than to refund.

Fast forward a day, today the parts arrived first thing this morning via UPS, and are now in the garage waiting on me. I didn't expect my order to arrive for, at least, a few days- receiving them next-day was completely unexpected and fantastic.

I have dealt with very few companies that have such great customer service and genuinely care about their customers (the only other one that comes to mind is Pelican Parts for my Porsche stuff). I just wanted to give a huge thumbs up to FT-86 Speed Factory and say 'thank you' for everything

Chad11491 · 10-17-2015, 08:20 AM

Yup, pelican and ft86sf are awesome. Fteightysix is another on that is great.

Rican_D · 10-17-2015, 08:28 AM

I've had nothing but great experiences with them too.

Dave-ROR · 10-20-2015, 12:15 PM

They got yelled at for running a drone this weekend at NOLA.

Nice rig though guys!

King Tut · 10-21-2015, 10:46 AM

I saw one of their cars getting towed off track at NOLA. Not sure if they got yelled at for it though.

Dave-ROR · 10-21-2015, 11:28 AM

Quote:

Originally Posted by King Tut

I saw one of their cars getting towed off track at NOLA. Not sure if they got yelled at for it though.

I doubt it. Can't be worse than the EVO!

I heard the drone report, looked up and saw it, and thought "What jackass is running a drone?" Looked over and saw their dude on the trailer with the controller haha

FT-86 SpeedFactory · 10-21-2015, 12:11 PM

Quote:

Originally Posted by Ehokana

Very rarely will I give a shout out to a company, but, in this case, I think it's well deserved.

I ordered from FT-86 Speed Factory the other day- a relatively substantial order including a new Invidia exhaust and Bilstein coilovers. I had issues with the site's check out and contacted customer service regarding the issue. Within a few hours I had a reply and had worked out a way around the issue- I figured all was good. Later in the day, I received an email notifying me that one of the items was out of stock, and offering to provide me with alternatives that would suit my needs, if I wanted to change the order, or an expected time frame if I decided to wait on the original item. I decided to change the order (I had gone back and forth between a couple alternatives before I ordered) and within minutes had a refund on what was overpaid previously. Now, I couldn't believe how great the service had been up to that point, and that was a huge bonus since it seems companies tend to be much more rushed to collect than to refund.

Fast forward a day, today the parts arrived first thing this morning via UPS, and are now in the garage waiting on me. I didn't expect my order to arrive for, at least, a few days- receiving them next-day was completely unexpected and fantastic.

I have dealt with very few companies that have such great customer service and genuinely care about their customers (the only other one that comes to mind is Pelican Parts for my Porsche stuff). I just wanted to give a huge thumbs up to FT-86 Speed Factory and say 'thank you' for everything

Appreciate the support. Holler anytime with questions.

Quote:

Originally Posted by Dave-ROR

I doubt it. Can't be worse than the EVO!

I heard the drone report, looked up and saw it, and thought "What jackass is running a drone?" Looked over and saw their dude on the trailer with the controller haha

Yeah Kevin was trying to get some aerial coverage for the video coming out and all tracks are different so he gave it a shot. Unfortunately sounds like some numb nuts ruined it for us earlier in the day.

wise345 · 01-23-2016, 12:06 AM

Ive ordered a few parts from them too and you're right their shipping is just fantastic as with customer service!

mav1178 · 01-25-2016, 01:43 PM

Quote:

Originally Posted by Ehokana

Fast forward a day, today the parts arrived first thing this morning via UPS, and are now in the garage waiting on me. I didn't expect my order to arrive for, at least, a few days- receiving them next-day was completely unexpected and fantastic.

It may have been drop shipped from a stocking distributor, given that many companies are based in Southern California and UPS Ground is 1 Day transit time.

My experience is that the actual transit times do not reflect whether a dealer has stock of an item or their ability to ship out items in time.

-alex

10-17-2015, 05:01 AM	#1
Ehokana Member Join Date: Aug 2015 Drives: 2016 FRS Location: Rancho Cucamonga Posts: 73 Thanks: 58 Thanked 37 Times in 18 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	Shout Out and Thank You to FT-86 Speed Factory Very rarely will I give a shout out to a company, but, in this case, I think it's well deserved. I ordered from FT-86 Speed Factory the other day- a relatively substantial order including a new Invidia exhaust and Bilstein coilovers. I had issues with the site's check out and contacted customer service regarding the issue. Within a few hours I had a reply and had worked out a way around the issue- I figured all was good. Later in the day, I received an email notifying me that one of the items was out of stock, and offering to provide me with alternatives that would suit my needs, if I wanted to change the order, or an expected time frame if I decided to wait on the original item. I decided to change the order (I had gone back and forth between a couple alternatives before I ordered) and within minutes had a refund on what was overpaid previously. Now, I couldn't believe how great the service had been up to that point, and that was a huge bonus since it seems companies tend to be much more rushed to collect than to refund. Fast forward a day, today the parts arrived first thing this morning via UPS, and are now in the garage waiting on me. I didn't expect my order to arrive for, at least, a few days- receiving them next-day was completely unexpected and fantastic. I have dealt with very few companies that have such great customer service and genuinely care about their customers (the only other one that comes to mind is Pelican Parts for my Porsche stuff). I just wanted to give a huge thumbs up to FT-86 Speed Factory and say 'thank you' for everything

10-20-2015, 12:15 PM	#4
Dave-ROR Site Moderator Join Date: Dec 2010 Drives: Stuff Location: Florida Posts: 10,317 Thanks: 955 Thanked 5,965 Times in 2,689 Posts Mentioned: 262 Post(s) Tagged: 8 Thread(s)	They got yelled at for running a drone this weekend at NOLA. Nice rig though guys! __________________ -Dave Track cars: 2013 Scion FRS, 1998 Acura Integra Type-R, 1993 Honda Civic Hatchback DD: 2005 Acura TSX Tow: 2022 F-450 Toys: 2001 Chevrolet Corvette Z06, 1993 Toyota MR2 Turbo, 1994 Toyota MR2 Turbo, 1991 Mitsubishi Galant VR-4 Parts: 2015 Subaru BRZ Limited, 2005 Acura TSX Projects: 2013 Subaru BRZ Limited track car build FS: 2004 GMC Sierra 2500 LT CCSB 8.1/Allison with 99k miles

10-21-2015, 10:46 AM	#5
King Tut NASA SpecE30 Racer Join Date: May 2012 Drives: 2006 Honda S2000 Location: Gulf Breeze, FL Posts: 7,279 Thanks: 607 Thanked 5,759 Times in 3,055 Posts Mentioned: 274 Post(s) Tagged: 10 Thread(s)	I saw one of their cars getting towed off track at NOLA. Not sure if they got yelled at for it though. __________________ - King Tut Street/Track Car: 2006 Honda S2000 TT3 \|\| Race Car: 1987 BMW 325is SpecE30 \|\| Tow Vehicle: 2014 RAM 1500 EcoDiesel Sold Cars: 2012 BMW M3 \|\| 2013 Subaru BRZ \|\| 2012 Porsche Cayman R \|\| 2009 Chevrolet Z06 \|\| 2009 BMW M3 \|\| 2004 BMW M3 \|\| 2004 Nissan 350Z

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10-17-2015, 08:20 AM	#2
Chad11491 Senior Member Join Date: May 2013 Drives: 85.5 Porsche 944, '15 mustang GT PP Location: Duluth, Georgia Posts: 295 Thanks: 116 Thanked 155 Times in 85 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	Yup, pelican and ft86sf are awesome. Fteightysix is another on that is great.

10-17-2015, 08:28 AM	#3
Rican_D Senior Member Join Date: Mar 2014 Drives: Asphalt FR-S Location: Orlando Posts: 629 Thanks: 151 Thanked 185 Times in 126 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	I've had nothing but great experiences with them too.

01-23-2016, 12:06 AM	#8
wise345 Slow I am, boost I must.. Join Date: Dec 2015 Drives: Whiteout 2013 FRS Location: Cleburne TX Posts: 309 Thanks: 66 Thanked 41 Times in 36 Posts Mentioned: 0 Post(s) Tagged: 2 Thread(s)	Ive ordered a few parts from them too and you're right their shipping is just fantastic as with customer service!

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