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Old 05-12-2018, 12:56 PM   #79
phoenixrage
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Join Date: Apr 2013
Drives: BRZ
Location: Toronto, ON
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Just had a bad experience just trying to contact them for some extra information. I made a couple orders in the past from them and everything went smoothly and it was great up until today.

First, I made an honest mistake and misread the product description. So I submitted a question asking about it. But I get back a response that I felt was quite condescending for something that was as simple as me misreading. But at the same time, I was shopping in one section of just rotors, why would I expect the product I click to be a full KIT, especially when the pictures attached to said product only showed rotors only?

Still, I'll take my honest mistake. But as a Parts Manager of a dealership myself, I did not appreciate the response I got from their CEO Sylvain. I'd rather pay the duties and taxes and just buy in the US instead.
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