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Dealership service writers are salesmen and an important part of the bottom line. Also, few dealers will hire a mechanic who can't cut flat rate close to half. IMO dealers are for warranty work only. Avoid them when possible. Find a good independent for everything else. Some won't install customer-supplied parts though. When I get aftermarket parts that I can't install myself, I offer to let my wrench order them and take his commission, but he rarely does.
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