Quote:
Originally Posted by Tectoniic
Just wanted to toss my 2 cents in the same ring as Tcoat after reading the entire OP.
Take this with a grain of salt but it is also very unprofessional to go and post all of these people's phone numbers/emails(is this called pulling a trump now?jk) as if you are trying to name and shame. No one on these forums needs to know who the mechanics, customer service, and every person involved was. You also cannot expect a mechanic to call you before every different thing are going to do to your car.
If something like this happened to me I would be livid too but posting it on the forums is not the way to go about. I still hope everything works out in the end.
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As a dealership employee (parts clerk and service advisor) I can assure you that if a client asks something particular I will do everything possible to meet their requests. I would definitely ask my tech to call a client before doing work.