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As a vendor, it's extremely frustrating when the site goes down for long periods of time (whether it's an hour or two, or off and on throughout the day). When I know that I've got a PM that I can't access....that's bad.
Sometimes it can wait, but sometimes it's a client with an install or set up question. I don't always have access to customer phone numbers on weekends so we just can't get to clients if they don't call us first. So sometimes it makes us look bad.
This is the only forum I'm on like this and it happens so frequently now that we've had to change our approach to a couple of things. We've always tried to be easy to contact including through forums, so it's really unfortunate.
- Andrew
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