Quote:
Originally Posted by DJCarbine
I don't know about you, but a warranty replacement of a thermostat won't help me sleep better when my engine is out of the car being rebuilt because it overheated.
Example:
I had a 20 dollar u-joint fail on me (was the upgraded model, stock replacement was 12 bucks so I splurged for the sake of reliability) and take out the transmission yoke, dent up the driveshaft tunnel, and lock up the rear wheels while I was going about 35mph. This was on a classic mustang. I got a new warranty replacement though no questions asked, so that made it all better  |
Definitely not saying that makes it ok. All I'm saying is that it happens to every company even OEM. But at least they responded in a professional manner rather than seeking to shirk responsibility and blame it on install error the way a lot of companies would. I wouldn't take the replacement either. And for the record I would never run a mishimoto cooling product either. Everyone I know who has run their radiator has had a cap failure or leak. What I was praising was there professionalism in dealing with the situation and interest in doing right by the customer. A lot of companies would have responded with hostility and accusations rather than just trying to make the situation right.