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IN - Indianapolis - Tom Wood Subaru
Sales: Keith Graul
Service: N/A
Story: First experience with Subaru specifically, and with ordering a non-domestic car in general. I was 'hooked up' with Keith through their web inquiry system, and he's perfect for my personality and temperament. Really low-key guy (drives an STi), knowledgable about product but not pushy. I ordered in July, he told me flat-out that I'd probably be looking at February or March (turned out to be early January).
Price was MSRP. Easy transaction, only real demerit I'd say was a really hard sell on extended warrenty/paint protection/et al by the finance guy. Who also was a nice, low-key guy, but it was a hard sell nonetheless.
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