Quote:
Originally Posted by Desertnate
That's horrible. I was in the EXACT same situation, I combined the 24-month service with the recall.
I don't see how the SA could NOT see the recall before you showed them the letter. When I called my dealership, they were able to link my phone number to the sales record of the car, the VIN and the service record for the car. It also flags any recalls and service campaigns right there on the screen. Not only did the person taking service calls (not the same person who meets you when you show up) see it, but the SA who checked me in had a huge flag pop up on his screen and was able to read it as well. I would think all this data is coming from Subaru NA and not some customer dealership system.
I had the recall on the MySubaru app and at least one e-mail as backup, but didn't need it.
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oh he had it all, in fact he stupidly said something like, "the recall is VIN specific" - I couldn't help laughing out loud and said, "well, I have the specific VIN!" He said he knew. Point is they very much knew the situation, my VIN, the recall notice, everything - also bought the car from them. The SA offered a loaner car for when I bring it back in as an act of good will, lol...which is also strange - the recall notice says aprox 45 mins, why would I need a loaner for that.