Quote:
Originally Posted by XdjlX
We switched to an email only customer service years ago, but are looking into a phone option after we roll out chat. The main benefit with email and chat is that conversation can be saved if we need to reference previous conversations. I know there are phone options available as well, but we need some more time to look into them before we can get it set up.
I will make sure to bring this up to the bossman
|
For the most part ordering online isn’t an issue as long as you CAN get someone on the phone in case shit goes sideways. It happens and hearing an actual human on the other end of the phone can’t be replaced with email or chat. Not for me anyways.
Not having phone access is a non starter right off the bat. I would imagine there are many who feel that way.