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Originally Posted by AutoNewb
David,
Why do you not have a calling service anymore? Sometimes its just easier to pick up a phone and talk to a person about an issue vs chat.
No offense but your 86 online store competitors have a phone number and it may make people want to use them instead of you for that reason.
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We switched to an email only customer service years ago, but are looking into a phone option after we roll out chat. The main benefit with email and chat is that conversation can be saved if we need to reference previous conversations. I know there are phone options available as well, but we need some more time to look into them before we can get it set up.
I will make sure to bring this up to the bossman, and see what can be done.
Quote:
Originally Posted by Cole
At least it didn't slow down your instagram or youtube posts!
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The social media posts and Youtube are handled by our media team, which typically do not answer customers emails. Although Kevin helped out when he could.